Michael was acting in the sale of a flat in Islington. Initially, I thought the fact he was based in Oxfordshire would impede the process, notwithstanding his affiliation with Keller Williams. I could not have been more wrong. The service he provided was impeccable. Available pretty much 24/7, responsive, pragmatic, he kept the process moving along to a mutually satisfactory conclusion. Of course, he was acting for the seller, but he made us feel like the client! But going above and beyond didn’t stop at completion. He has remained available and has interfaced between us and the vendor over a couple of post-closing matters and, again, has been a pleasure to deal with. Outstanding.